Refund policy

Last updated: October 29, 2026

All Sales Are Final

Except where applicable consumer law gives you a right to cancel, withdraw, return, repair, replacement, price reduction, or refund, Neon Ronin does not accept returns or exchanges for change of mind.

This includes situations where you no longer want the item, ordered by mistake, or prefer a different color after delivery.

Customers in the United Kingdom, European Union, and Norway have additional legal rights described below.

Preorder Order Cancellations

The Mist-Breather™ RGB Katana is sold by preorder, and we begin preparing each order shortly after it is placed.

For customers who do not have a mandatory statutory cancellation or withdrawal right, you may request cancellation within 12 hours of placing your order by emailing support@neonronin.co with your order number.

After this period, we may already have started preparing or dispatching the order and may be unable to accept a voluntary cancellation.

This voluntary cancellation policy does not limit any cancellation or withdrawal rights available to you under applicable consumer law.

Free Replacements for Damaged or Faulty Items

Neon Ronin provides a voluntary free replacement guarantee for eligible damaged or faulty items.

This covers:

Shipping damage: the product arrives physically broken or damaged.
Faulty electronics: the RGB lighting or mist system does not work properly under normal use.

This guarantee applies whether or not Neon Ronin Guard™ Shipping Protection was added to the order.

It is provided in addition to any statutory rights you may have under applicable consumer law.

How to Claim a Replacement

Email support@neonronin.co and include your order number.
Provide a clear video showing the issue:
- For shipping damage, show the outer shipping package and the damaged product.
- For faulty electronics, show the product sufficiently charged and demonstrate the RGB lighting or mist function not operating correctly.
Contact us within:
- Shipping damage: 48 hours after delivery.
- Faulty electronics under our voluntary replacement guarantee: 14 days after delivery.

Once we review the information and confirm that the issue qualifies under this guarantee, we will arrange a replacement at no additional cost.

You do not need to return the original item unless we ask you to. If we require a return for an approved claim, Neon Ronin will cover the reasonable return shipping cost.

If an eligible replacement is unavailable, we will issue a refund for the affected item to the original payment method.

The time limits above relate to our voluntary Neon Ronin replacement guarantee and do not reduce any longer statutory rights that may apply to faulty goods.

Wrong Item Received

If you receive an item or color different from what you ordered, contact support@neonronin.co with your order number and a clear photo or video of what you received.

Once we confirm the error, we will arrange the correct item at no additional cost.

What's Not Covered by Our Voluntary Replacement Guarantee

Our voluntary replacement guarantee does not cover damage caused by:

misuse, drops, impacts, combat, sparring, self-defense, or use as a weapon;
water exposure or incompatible, contaminated, or incorrectly used liquids in the mist system;
unauthorized repairs or modifications;
incompatible or incorrectly rated charging equipment;
normal wear and tear, including minor cosmetic scratches or gradual fading.

These exclusions apply only where the excluded conduct caused or contributed to the damage.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer law.

Lost Shipments

Lost-package claims are handled under the Lost Packages and Shipping Protection sections of our Shipping Policy.

Customers in the UK, EU, and Norway

If you are a consumer in the United Kingdom, a European Union country, or Norway, mandatory consumer-protection law may provide rights in addition to this policy. Nothing in this policy is intended to limit those rights.

14-Day Right of Withdrawal

For eligible distance purchases, you generally have the right to withdraw from your purchase without giving a reason within 14 days after receiving the goods.

You may notify us of your decision by emailing support@neonronin.co with your order number and a clear statement that you wish to withdraw from the purchase.

After notifying us, return the goods within the period required by applicable law.

Unless the return is required because the goods are faulty, incorrect, or otherwise non-conforming, you are responsible for the direct cost of returning the goods where permitted by law and where this was disclosed before purchase.

You may inspect the product in a manner reasonably necessary to determine its nature, characteristics, and functioning. Where permitted by law, we may reduce a refund to reflect loss in value caused by handling beyond what is reasonably necessary for that purpose.

Where the right of withdrawal applies, we will process the required refund in accordance with applicable law after receiving the returned goods or appropriate evidence that they have been sent back.

Faulty or Non-Conforming Goods

If your product is faulty, damaged, incorrect, or otherwise does not conform to the contract, your statutory rights apply independently of the voluntary Neon Ronin replacement guarantee above.

Depending on the applicable law and circumstances, those rights may include repair, replacement, price reduction, or refund.